هدف البحث إلى دراسة العلاقة بين استخدام عملاء شركات الاتصالات الخليوية السورية لوسائل التواصل الاجتماعي (فيسبوك) لأغراض تسويقية، و قدرتها على التأثير في العملاء في كل مرحلة من مراحل عملية الشراء التي تتضمن: مرحلة توليد الحاجة، مرحلة البحث عن البدائل،
مرحلة تقييم البدائل، مرحلة اتخاذ قرار الشراء، و مرحلة ما بعد الشراء. و لتحقيق ذلك تمّ صياغة فرضية رئيسة يتفرع عنها خمس فرضيات فرعية، و استخدم الباحث أسلوب الاستبانة لجمع البيانات الّتي تمّ تحليلها باستخدام اختبارات إحصائيّة أهمّها: اختبار الوسط الحسابي One- Sample T. test، و اختبار الارتباط الثّنائي Pearson Correlation. و قد توصل الباحث إلى عدّة نتائج أهمّها: وجود علاقة إيجابية قوية بين استخدام عملاء شركات الاتصالات الخليوية السورية لوسائل التواصل الاجتماعي (فيسبوك) لأغراض تسويقية، و جميع مراحل عملية الشراء.
The aim of this research is to study the relationship between digital fingerprint analysis and consumer impact across the buying process. In order to achieve this, a main hypothesis has been formulated with three sub-hypotheses, according to the stag
es of the procurement process (pre-purchase, procurement, post-purchase). The researcher used the descriptive method, where the researcher used the questionnaire method to collect the data that were analyzed using statistical tests, the most important of which are: One- Sample T. test and Pearson Correlation. The researcher has reached several results, the most important of which are: There is a good orientation for the adoption of websites for digital fingerprint analysis as a rich source of data, in addition to a strong positive relationship between digital fingerprint analysis and influence on consumer behavior at every stage of the purchasing process. The study recommended that companies analyze the digital footprint in order to better understand customer behavior and provide information about them.
Researchers have become increasingly interested in the impact of social media on the purchase process by studying many of the cultural factors influencing consumer behavior that are changing according to the rapid technological developments and the a
doption of technology by consumers in the conduct of their business activities. As an interactive tool that makes it easier for organizations to build accurate databases about their customers, accessibility and impact on their purchasing behavior. The study aimed to study the relationship between the use of the Syrian mobile telecommunications companies' customers for social media (Facebook) for marketing purposes, and their ability to influence customers at each stage of the purchase process, which includes:: the generation phase of the need, the stage of the search for alternatives, the stage of evaluating the alternatives, the stage of making the purchase decision, and the post-purchase phase. In order to achieve this, a main hypothesis was formulated with five sub-hypotheses. The researcher used the questionnaire technique to collect the data analyzed using statistical tests, the most important being the one-sample T. test and the Pearson Correlation test. The researcher has reached several results, the most important of which is: There is a strong positive correlation between the use of the Syrian mobile telecommunications companies' customers for social media (Facebook) for marketing purposes and all stages of the purchase process.
The research aimed to examine the relationship between the use of Google Analytics as a model and the increase in efficiency of these websites, which relate to the following dimensions: bounce rate, conversion of visitors to customers. In order to ac
hieve this, a basic hypothesis has been formulated, with two sub-hypotheses. The researcher used the questionnaire technique to collect the data, and analyzed it using statistical tests, the most important of which are the one-sample t. test and the Pearson Correlation. The researcher found many results, the most important of which was: There is a strong positive relationship between the use of websites for search analytics (Google Analytics as a model) and increasing the efficiency of these websites.
