The Impact of the Labor turnovers rate on the tourism service quality: A Survey Study on the Tourist institutions at Syrian Coast

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 تاريخ النشر 2015
  مجال البحث اقتصاد

The study aimed to investigate labor turnover rate effect on tourism service quality, by determining labor turnover rate effect on service quality dimensions (reliability, sympathy). The study conducted on sample of managers ,labor and hotel customers in in the Syrian Coast. The study results show that labor turnover rate affects tourism service quality. Whereas there is a relationship between labor turnover rate and service quality. and that there is an acceptable relationship between reliability and the labor turnover rate and a weak relationship between sympathy and the labor turnover rate.

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